ALBA HOLISTIC THERAPIES

Terms & Conditions

Last updated: 8 October 2026

Please read these terms before booking. They explain how Alba Holistic Therapies, operated by Jacqueline Cartwright, handles bookings, payments, cancellations and mobile sessions. Contact: hello@albaholistic.com.

1. Bookings and payment

Your booking confirmation will set out your chosen service, appointment date, time and price. Please check these details and provide an accurate treatment address and contact information. Any deposit, advance payment or additional travel charge will be explained before you confirm your booking. Additional arrangements for corporate bookings, group events or training will be agreed in writing before booking.

2. Mobile appointments

Alba is a fully mobile service. Please ensure that you are available at the agreed time and that a suitable, safe treatment space is ready and accessible. If access is delayed or the space is not ready, your session may be shortened to avoid delaying other clients. The booked session price remains payable.

3. Cancellations and changes — minimum 48 hours’ notice

At least 48 hours’ notice before your appointment start time is required to cancel or rearrange a session without charge. With this notice, any advance payment will be refunded in full or transferred to a new appointment, as you prefer.

If you cancel or request a change with less than 48 hours’ notice, no refund will be given for the cancelled session, except where a refund is required by law or the amount retained would exceed Alba’s actual loss. A late change is treated as cancellation of the original session; a replacement appointment is a new booking.

The cancellation charge can be up to the full session price, but will not exceed Alba’s actual loss. Alba will take reasonable steps to refill the appointment and reduce the charge to account for costs saved or income recovered. Any payment above the final cancellation charge will be refunded. These rules do not override your statutory cancellation rights described below.

Please email hello@albaholistic.com to cancel or rearrange. Notice is measured from when your email is received to the scheduled appointment start time. Exactly 48 hours’ notice meets the minimum requirement.

4. Missed appointments and unavailable premises

If you are unavailable at the agreed time or access cannot be provided and the session cannot proceed, this is treated as a late cancellation. The cancellation charges and refund safeguards in section 3 apply.

5. Health, consent and suitability

Please disclose relevant health conditions, allergies or other information that could affect the suitability of your session. Do not proceed if you have a contagious illness or are too unwell to receive the service safely; contact Alba promptly. The cancellation policy remains applicable, subject to your statutory rights.

Participation is voluntary, and you may ask to pause or stop a session. Reiki and other wellbeing services are complementary and do not replace medical or veterinary assessment, diagnosis or treatment. Individual experiences vary, and specific results are not guaranteed. Alba may decline or stop a session if it cannot be provided safely; any charge will be assessed fairly in the circumstances and in accordance with your consumer rights.

6. If Alba cancels

If Alba needs to cancel because of illness, unsafe travel conditions or another unforeseen circumstance, you may choose a new appointment date or a full refund of any payment for the cancelled session.

7. Statutory cancellation rights and refunds

Where statutory cooling-off rights apply to an online, telephone or off-premises booking, you normally have 14 days from the day after the contract is agreed to cancel without giving a reason. These rights take precedence over the 48-hour policy. You can exercise them by emailing Alba or providing another clear statement of your decision to cancel.

For a service to begin during that period, Alba will obtain your express request to start early and your acknowledgement that your statutory cancellation right ends once the service has been fully provided. For an off-premises booking, the request must be recorded in a durable form, such as email. If you cancel after a service has partly been provided at your request, a proportionate charge for the service supplied may be payable where the law permits.

Refunds due will be processed within 14 days of cancellation, using the original payment method unless you agree otherwise. Nothing in these terms limits your statutory rights, including your right to services provided with reasonable care and skill.

8. Privacy and concerns

For information about how your personal information is used, please read Alba’s Privacy Policy. If you have a concern about your booking or service, contact hello@albaholistic.com so Alba can work with you to resolve it.

9. Changes to these terms

The terms supplied when you book apply to that booking. Later updates apply to future bookings unless a change to an existing booking is agreed with you.

Alba Holistic Therapies · hello@albaholistic.com